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Frequently Asked Questions

You have questions, so you know we have the answers!

What does my package include?

All packages include- Room,  Round trip transportation, All access pass to all events, Meals (Breakfast, Lunch, Dinner), Complimentary Drinks ( Drink plan must be selected at check out), T-Shirt, Swag Bag,  Jouvert Package

 

Can two persons stay in a single occupancy room? Can three persons stay in a double occupancy room?

Unfortunately, no. Room occupancy is strictly enforced and is based on the package selected:

  • Single occupancy- 1 person

  • Double occupancy-  2 persons

  • Triple occupancy- 3 persons

  • Quad occupancy- 4 persons

Only individuals listed on the room reservation will be permitted to attend Jamboree Weekend events.

 

Are flights included?

No.  Attendees are responsible for booking their own flights

 

What airport do I fly into?

St. Lucia has two airports:

  • UVF (Hewanorra International Airport): Recommended for travelers flying from the United States

  • SLU (George F. L. Charles Airport): Recommended for travelers flying from within the Caribbean

 

How do I get to the resort?

Round trip airport transfers are included in your package

 

What do I do once my flight is booked?

Once your flight is booked, please submit your round-trip flight information using the link below:
👉 https://form.jotform.com/252267758869074

 

Can I stay at a different hotel and attend the events?

Unfortunately this experience is exclusively available to those who book with us via the Jamboree Weekend website

 

How will I be identified as a Jamboree Weekend guest?

All our of attendees will be given a special wrist band that must be worn for the duration of your stay.

 

Is this event open to locals on island?

The event is open only to guests who book accommodations through the Jamboree Weekend website. Guests may not make independent hotel reservations.

 

How do we set up/ pay for the payment plan option?

Payment plans are selected during checkout.

If you are sharing a room, it is your responsibility to coordinate with your roommate(s) to ensure that all payments are made on time. Please review our Terms & Conditions for details regarding late fees, grace periods, and payment policies.

Please review our terms & conditions which lists all information for late fees, grace periods, etc.​

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What if I need to cancel my reservation?

All reservations are final and non-refundable after the initial 24-hour grace period.

  • Guests may cancel their reservation within twenty-four (24) hours of the initial booking date and time without penalty.

  • Cancellation requests must be submitted in writing via email to Jamboree Weekend within this 24-hour period.

After the 24-hour grace period:

  • All payments made are non-refundable and non-transferable.

  • No refunds will be issued for any reason, including but not limited to:

    • Personal emergencies

    • Illness or medical issues

    • Travel delays or flight cancellations

    • Weather conditions

    • Acts of God

    • Changes in personal or financial circumstances

Failure to arrive for your reservation (no-show) will result in 100% forfeiture of all monies paid.

 

By completing your booking, you acknowledge and agree to this cancellation policy.

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What happens if my roommate cancels?

If your roommate cancels, you may attempt to find a replacement roommate up to thirty (30) calendar days prior to the event.

At your request, Jamboree Weekend may assist in attempting to locate a replacement roommate. However, this assistance is provided as a courtesy only and does not guarantee that a replacement will be found.

If a replacement roommate is not secured:

  • The remaining guest(s) are fully responsible for the total cost of the room, and

  • No refunds, credits, or rate adjustments will be issued.

Name Change Policy

  • One (1) complimentary name change (excluding the lead guest) is permitted up to 30 calendar days prior to the event.

  • All name changes submitted within 30 calendar days of the event are subject to a $75 name change fee per person.

  • No name changes will be accepted within 14 calendar days of the event start date.

For assistance with replacement inquiries, please email jamboree.reservations@gmail.com.

 

What hotel will I be staying at?

To maintain exclusivity and ensure seamless coordination, hotel details will be shared 72 hours prior to the start of Jamboree Weekend.

Rest assured — all accommodations are carefully selected to match the Jamboree vibe, and full check-in details will be sent directly to your email.

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Can I arrive early or stay later?

Yes! Guests may arrive one day early or stay one day later by selecting the appropriate add-on during checkout.

If you wish to extend your stay beyond those dates, please email jamboree.reservations@gmail.com for assistance.

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We are available to assist with any other questions, comments or concerns daily from 9 am to 6 pm EST

Use the "Let's Chat" option on the web page or send an email to jamboree.reservations@gmail.com

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